Front office
What does pax mean in hotels?
Pax is travel-industry shorthand for the number of people. In a hotel it is the number of guests in a booking, a room or an event: a room booked for 2 pax has two guests, and a banquet for 150 pax is priced and catered for 150 people.
Where pax matters
The guest count changes what a hotel charges and prepares:
- Room rates: single, double and extra-person pricing depend on the pax in the room
- Meal plans: breakfast and other meals are counted per person
- Banquets: packages are usually priced per pax, with a guaranteed minimum
- Registration: every guest in the room has to be recorded, not only the person who booked
Adults and children
Bookings usually split pax into adults and children, because child policies differ: a child below a set age may stay free, or pay a lower extra-bed charge. State your policy clearly, as OTAs pass the adult and child counts through with the booking.
Common questions
What does 2 pax mean?
Two people. A room for 2 pax is a double-occupancy booking.
Related terms
- Meal plans (EP, CP, MAP, AP)Hotel meal plans describe which meals are included in the room rate. EP (European Plan) is room only. CP (Continental Plan) includes breakfast. MAP (Modified American Plan) includes breakfast and one main meal. AP (American Plan) includes breakfast, lunch and dinner.
- BEO (banquet event order)A BEO, or banquet event order, is the document that sets out everything a hotel must deliver for an event: date and timings, hall and layout, guest count, menu, beverages, equipment, staffing, billing instructions and the client's contact. Every department works from it.
- GRC (guest registration card)A GRC, or guest registration card, is the form completed at check-in that records who is staying: name, address, ID details, nationality, arrival and departure dates, room and rate, and the guest's signature. It is the hotel's legal record of the stay.
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