Channel Manager
Your OTAs, synced through the channel manager you trust.
StaySynq connects two-way with your channel manager. Rates, availability and stop-sells go out from StaySynq, and bookings from every OTA you've enabled there come straight in.
What changes for your team.
Rates, availability, restrictions and stop-sells out; new, modified and cancelled bookings in.
A sync queue and channel calendar show what was sent, when, and what failed.
Every booking keeps its OTA source, so commission, receivables and TCS are tracked per channel.
Full feature list.
Everything on this list is in the product today.
- Two-way channel manager sync
- Bookings from every enabled OTA
- Rates and availability push
- Stop-sell and restrictions
- New, modified and cancelled bookings
- Room type and rate plan mapping
- Derived rate plans
- Channel calendar
- Rate parity view
- Sync queue with retries
- OTA commission tracking
- OTA TCS (India) estimate
How it works, step by step.
- 01Connect
Link your channel manager account to StaySynq.
- 02Map
Pair StaySynq room types and rate plans with the ones in your channel manager.
- 03Sync
Changes in StaySynq queue for sync automatically, and OTA bookings arrive with their source attached.
Which OTAs can I connect?
StaySynq talks to your channel manager, and your channel manager talks to the OTAs. Any OTA you've enabled in your channel manager, such as MakeMyTrip, Goibibo, Booking.com, Agoda, Expedia or Cleartrip, sends its bookings to StaySynq, and receives the rates and availability you set in StaySynq.
Direct connections to individual OTAs, without a channel manager in between, are not available today.
Preventing overbookings
Availability comes from the same inventory the front desk sells, including room blocks and rooms out of order. When a booking, cancellation or room move changes availability, StaySynq queues the update to your channel manager, and the sync queue shows anything that didn't go through so it can be retried. Our post on overbooking covers the policy side.
Channel Manager questions.
Do I need a separate channel manager?
Yes. Today StaySynq connects to OTAs through a channel manager rather than directly. If you already use one, tell us which and we'll confirm the connection on your demo, and your OTA connections stay where they are.
Does StaySynq connect directly to Booking.com, Agoda or Expedia?
Not yet. Bookings from those OTAs reach StaySynq through your channel manager, two-way.
Are modifications and cancellations synced?
Yes. New, modified and cancelled bookings from your channel manager update StaySynq, and availability changes in StaySynq go back out.
Channel Manager: related reading
- Hotel PMS and Channel Manager: How They Work TogetherWhat a hotel PMS does, what a channel manager does, how two-way sync connects them and why overbookings still happen. Built-in vs separate, explained.
- Overbooking: The Math, the Policy, and the WalkHow to size an overbooking bet from your no-show and cancellation rates, who to walk when it goes wrong, and when a hotel should not overbook at all.
- OTA Rate Parity Without the PainMost rate parity violations come from a hotel's own rate plan logic rather than OTA undercutting. Here is a 20-minute weekly routine to find and fix them.
Try StaySynq on your own hotel for 45 days.
Run your hotel on StaySynq free for 45 days, with migration done for you and a parallel run in week one. Or book a 30-minute demo first and see your own workflow on screen.