Question 1

How long does migration from our current PMS take?

Accepted Answer

Most properties go live in 5–7 days. Our onboarding team handles the full data transfer: room types, rate plans, historical reservations (up to 24 months), guest profiles, and OTA channel mappings. We support CSV and Excel imports as well as direct API sync from common systems including Cloudbeds, Opera Cloud, Little Hotelier, eZee Absolute, and Mews. The process starts with a checklist call — typically under an hour of your time. Our team does the heavy lifting over 2–3 business days. Before go-live, you run both systems in parallel for one shift to verify accuracy. Migration support is included on all plans at no extra charge.

Question 2

Which OTAs do you support out of the box?

Accepted Answer

StaySynq connects two-way with your channel manager. Rates, availability, restrictions and stop-sells go out from StaySynq, and new, modified and cancelled bookings from every OTA you've enabled in your channel manager, such as MakeMyTrip, Goibibo, Booking.com, Agoda, Expedia and Cleartrip, come in with their source attached. Derived rate plans let you set rates as a percentage of a master rate, and a rate parity view shows mismatches across channels. Direct connections to individual OTAs, without a channel manager, are not available today.

Question 3

How are staff trained?

Accepted Answer

Every plan includes access to StaySynq's self-paced video library covering all eight modules — most videos are under 5 minutes for quick reference during the workday. Professional and Enterprise plans include live group training sessions in your local timezone plus a dedicated onboarding manager who stays with you through go-live and the first week. Front desk staff typically reach full confidence within a single shift handover — the interface is keyboard-first with no deep menu navigation. Housekeeping staff need roughly 15 minutes on their phones. For multi-property chains, we offer train-the-trainer sessions so your internal team can onboard new properties independently.

Question 4

Is StaySynq secure and compliant?

Accepted Answer

Our SOC 2 Type II audit is in progress. Card payments run through Razorpay and Stripe, which tokenize card details, so StaySynq never stores full card numbers or CVVs. All traffic is encrypted over HTTPS, each hotel group's data is kept in its own tenant, access is controlled by role for each property, and changes are recorded in audit logs. Regional taxes (GST slabs, VAT, service charge, city tax and tourism levies) are built into billing, not a third-party add-on.

Question 5

Can I manage multiple properties from one login?

Accepted Answer

Multi-property management is core to StaySynq, not a paid add-on. From a single login you can switch between any property in one click. Each property keeps full operational independence — its own rate plans, room inventory, staff roles, and OTA connections — while a group dashboard aggregates occupancy, ADR, RevPAR, and revenue across the portfolio. Taxes and settings can apply to every property at once or to one property only. Consolidated reporting includes revenue by source, channel contribution, and year-over-year pace. Enterprise plans support custom role structures for regional managers, property managers, and corporate finance teams.

Question 6

What about taxes and invoicing?

Accepted Answer

Taxes are configured per property: GST slabs by nightly tariff for India, VAT, service charge, city tax, tourism levy and cess, as percent, flat or slab rules, applied automatically as charges post. Invoices carry GSTINs or VAT numbers, SAC codes and the tax split, and the GST filing pack exports an invoice register and HSN/SAC summary for GSTR-1. Each property bills in its own currency. For India, e-invoices are generated with an IRN directly through the government portal.

Question 7

Do you work on mobile and tablet?

Accepted Answer

Yes. The front desk runs on a tablet: reservations, check-in, check-out, folios and room moves. Housekeeping staff use StaySynq on their Android or iOS phones for room assignments, cleaning status, photos and maintenance tickets. The restaurant POS runs on tablets, with a kitchen display that replaces paper KOTs, and managers can check dashboards and reports from a phone. StaySynq's mobile apps for iOS and Android are included for every customer.

Question 8

How do I get started?

Accepted Answer

Book a 30-minute demo and we'll walk through your property type, room count, and channel mix. Within one business day you'll receive a tailored pricing quote. Early access customers get founder-led onboarding — direct Slack access to the founding team throughout migration and go-live. There's no lock-in on Starter or Professional plans: month-to-month after year one, no setup fees, migration included. We confirm a go-live date that fits your calendar, then assign a dedicated onboarding manager to run the process. Enterprise customers get a custom SLA, dedicated infrastructure options, and a priority support channel. Visit staysynq.com/demo to book.

Run every room, rate, and reservation from one screen.

Every module. One source of truth.

Check-in on one screen, from ID scan to folio.

See every room, every night, at a glance.

Your OTAs, synced through your channel manager.

Convert direct. Skip commission.

Mobile-first cleaning workflows.

Room charge in one tap.

One folio for the whole stay.

Decisions, not spreadsheets.

From a 6-room boutique to a 50-property chain.

Plays nicely with your stack.

Live in seven days. Not ninety.

Built for the vendor questionnaire.

Quoted per property. Never per seat.

Questions, answered.

Ready to unify your operations?