Events
What is a BEO (banquet event order)?
A BEO, or banquet event order, is the document that sets out everything a hotel must deliver for an event: date and timings, hall and layout, guest count, menu, beverages, equipment, staffing, billing instructions and the client's contact. Every department works from it.
What a BEO contains
A complete BEO covers:
- Event name, date, start and end times, and the hall
- Guaranteed and expected guest numbers
- Menu, service style and beverage arrangements
- Room layout, décor, audio-visual and other equipment
- Prices, advance received and how the balance will be paid
When it is finalised
The BEO is issued once the event is confirmed and is revised as details change. It is normally locked a few days before the event, after which changes need approval, because the kitchen has already ordered against it.
In StaySynq
StaySynq keeps versioned BEOs that lock before the event, alongside hall bookings, quotations and advance payments.
Common questions
Who receives the BEO?
The kitchen, service, housekeeping, engineering, accounts and the front office, plus the client for sign-off.
Related terms
- KOT (kitchen order ticket)A KOT, or kitchen order ticket, is the slip or screen entry that tells the kitchen what to prepare. It lists the table or room, the items and quantities, any special instructions and the time of the order. The bill is produced later from the same order.
- FolioA folio is the running account of everything a guest is charged and everything they pay during a stay: room nights, restaurant bills, minibar, laundry, taxes, deposits and payments. At check-out the folio is settled and becomes the basis for the invoice.
- Meal plans (EP, CP, MAP, AP)Hotel meal plans describe which meals are included in the room rate. EP (European Plan) is room only. CP (Continental Plan) includes breakfast. MAP (Modified American Plan) includes breakfast and one main meal. AP (American Plan) includes breakfast, lunch and dinner.
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