Night Audit
Night audit that runs itself.
StaySynq posts room charges, flags no-shows, reconciles cash and rolls the business date at your cut-off time, then emails the reports. Your team only handles the exceptions.
What's inside
Built for the way you actually work.
Runs at each property's cut-off time in its own time zone, or manually after a preview.
Open folios for departed guests, orphan payments, negative balances and cash variances land in one queue.
Daily Manager, Trial Balance, Tax Filing Pack and Cash Reconciliation, emailed on a schedule.
Everything you need
Full feature list.
Production-ready. No add-ons required for core workflows.
- Automatic room and tax posting
- No-show flagging with grace window
- Recurring charge posting
- Business date rollover
- Cashier cash reconciliation
- Exceptions queue with assignment
- Open restaurant bill sweep
- Catch-up for missed audits
- Preview before running
- Locked days, secure unlock
- Scheduled report emails
- PDF, Excel and CSV exports
How it works
A workflow worth keeping.
Choose the audit time for each property. StaySynq runs it in that property's time zone.
No-shows, room charges, recurring charges, the revenue ledger and cash reconciliation in one pass.
Anything that doesn't balance waits in the exceptions queue for the morning shift. Reports are already in the inbox.
What happens during an automated night audit
The night audit closes one business day and opens the next. In StaySynq it runs as a single pass at the cut-off time you set:
- Unarrived reservations past the grace window are flagged as no-shows, with group bookings handled together
- Room and tax charges for the night post to every in-house folio, once per booking and date
- Recurring charges such as parking or extra beds post automatically
- Revenue and payments roll into the daily ledger
- Each cashier's cash is reconciled, and shifts over your variance threshold become exceptions
- The business date moves forward, and the Daily Manager and Housekeeping Worklist reports are generated
Is a night audit still needed with a cloud PMS?
Yes. A cloud PMS removes the manual work, not the need to close the day. Reports, revenue and tax all depend on a fixed business date, and something has to post the night's room charges and decide which reservations were no-shows. The difference is that nobody has to stay up to run it. We cover the reasoning in the night audit, explained.
The exceptions queue
Instead of a night auditor hunting through reports, StaySynq lists what didn't balance: a folio still open for a guest who has left, a payment not linked to a booking, a negative folio balance, an unresolved no-show, a ledger difference or a cash variance. Each exception can be assigned to someone and resolved, individually or in bulk.
Restaurant bills that were served but never settled can either be settled automatically at audit or flagged for review, depending on how you set up each property.
Night audit reports
The report library includes the Daily Manager report, Trial Balance, Tax Filing Pack, Property Performance, Exception Audit, Housekeeping Worklist and Cash Reconciliation. Each can be downloaded as PDF or Excel, or scheduled to arrive daily, weekly or monthly for a list of recipients. If you still run parts of the audit by hand, use our night audit checklist.
FAQ
Night Audit questions.
Can the night audit run without anyone on duty?
Yes. With automatic audit switched on, it runs at each property's cut-off time in the property's time zone. Staff review the exceptions the next morning.
What happens if an audit is missed?
The next run catches up the missed days in order, up to 14 days, so no night's charges are skipped.
Can a closed day be reopened?
A manager can unlock a closed day after an extra security check, correct it, and recompute. The change is recorded.
What about restaurant bills left open at night?
Per property, you choose whether served but unsettled orders are settled automatically at audit or flagged as exceptions for the morning team.
Which reports does the night audit produce?
Daily Manager, Trial Balance, Tax Filing Pack, Property Performance, Exception Audit, Housekeeping Worklist and Cash Reconciliation, as PDF or Excel, and on a schedule by email.
Ready to unify your operations?
Book a 30-minute demo. We'll walk through your specific property type, room count, and channel mix, then show you exactly what your data looks like on StaySynq.
Early access · founder-led onboarding · launch pricing locked through year one