Front Desk
Front desk check-in on one screen, from ID scan to folio.
Reservations, ID capture, room moves, GRC cards and the folio, in one keyboard-first screen that also works on a tablet.
What changes for your team.
Check-in, check-out, walk-in, and group bookings in 2-key shortcuts.
Details read from a passport or ID photo fill the guest profile, the GRC and Form C.
Keyboard shortcuts and a Cmd-K command palette, so the desk can work without the mouse.
Full feature list.
Everything on this list is in the product today.
- Express check-in / out
- Walk-in workflow
- Group bookings
- Pre-arrival online check-in
- Room moves with rebill
- GRC card capture
- Passport / ID OCR
- Form C for foreign guests
- Folio attached to reservation
- Notes and guest history
- No-show handling
- Receipts and GST invoices
How it works, step by step.
- 01Scan ID
Passport or ID scanned with phone camera or fixed scanner. Guest profile auto-fills.
- 02Confirm details
Verify check-in date, room, payment, then attach to folio. One keypress.
- 03Assign and go
Assign the room, take the deposit and print or share the GRC. The guest heads to the room.
Check-in in one flow
Find the reservation, read the guest's ID from a photo, confirm the room and payment, and the folio is open. Guests who completed pre-arrival check-in online only need their identity confirmed at the desk. We describe the thinking in engineering a sub-minute check-in.
Guest registration, Form C and police reports
The guest registration card is filled from the ID, with Aadhaar, PAN, driving licence, voter ID and passports supported. For foreign nationals in India, StaySynq collects the Form C details and produces the Form C PDF, along with a daily police report of arrivals.
Front Desk questions.
Does the front desk work on a tablet?
Yes. The front desk runs in the browser on a tablet as well as on a desktop, so staff can check guests in away from the counter.
Can ID details be read automatically?
Yes. Details are read from a photo of the ID and suggested for the guest profile. Staff confirm them before saving.
Can guests check in before they arrive?
Yes. Guests can complete their details online before arrival, which shortens the time at the desk.
Front Desk: related reading
- Form C (Form III) for Hotels in IndiaForm C is now Form III. What Indian hotels must report about foreign guests, the 24-hour deadline, OCI cardholders, and what to collect at check-in.
- Engineering a Sub-Minute Hotel Check-InHow to design a hotel check-in that takes under a minute at the desk, without skipping ID capture or signature, by moving data entry to pre-arrival.
Try StaySynq on your own hotel for 45 days.
Run your hotel on StaySynq free for 45 days, with migration done for you and a parallel run in week one. Or book a 30-minute demo first and see your own workflow on screen.